Privacy Policy

Thank you for visiting Nourish Support Centre website. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide to us through our website.
This policy explains how we use and share your information by providing a general description of why we collect your information and what we use it for. It also links to more detailed information on how we use and share your information.

Information We Collect

When you visit our website, we may collect certain information about you, including:

  • Personal information you provide voluntarily, such as your name, email address, postal address, phone number, and any other information you choose to provide.
  • Information automatically collected through cookies and similar tracking technologies, such as your IP address, browser type, device information, and browsing behaviour on our website.

How We Use Your Information

We will use the information you provide in a manner that conforms to the General Data Protection Regulation and the Data Protection Act 2018.

We will process your information for the following purposes:-

  • To provide and maintain our website, including to personalize your experience and improve our website's content and functionality.
  • To communicate with you, respond to your inquiries, and provide you with information about our charity, services, information, support, events, and activities.
  • To process donations and other transactions you initiate through our website.
  • To comply with legal and regulatory requirements, including to protect our rights, property, and safety and that of others.
  • Confirm your identity to provide some services
  • Contact you by post, email or telephone
  • Understand your needs to provide the services that you request
  • Understand what we can do for you and inform you of other relevant services
  • For the service you requested, and to monitor and improve our performance in responding to your request
  • To allow us to be able to communicate and provide services and benefits appropriate to your needs
  • Where necessary for the law enforcement functions such as safeguarding and child and adult protection
  • To prevent and detect fraud or crime
  • To process financial transactions,
  • Where necessary to protect you from harm or injury and keep you safe.
  • For purposes connected to the delivery of the service such as IT support; procurement; legal/financial advice and support and the delivery of internal audit and risk management
  • To allow the statistical analysis of data so we can plan the provision of services
  • To process and respond to requests for information under the Freedom of Information (Scotland) Act 2002; the Environmental Information (Scotland) Regulations 2004 and the UK General Data Protection Regulation/Data Protection Act 2018
  • We may need sufficient information or your consent in order to provide you with a service.

How Long We Keep Your Information

We will not keep your information for longer than is necessary.

In some instances the law sets the length of time information has to be kept. Where the law does not set a period, we will only keep your information for as long as it is required for the purpose for which it was collected.

Because these periods can vary, there is no single answer to how long we will keep your information. For example, if you stopped using our services, your information would be deleted within a reasonable period of time.

In addition, there are some other factors that can influence how long we keep your information. These include where a record containing your information forms part of evidence gathered as part of a safeguarding report.

Sharing Your Information

We may disclose your personal information to third parties in the following circumstances:

  • To our service providers who assist us in operating our website and providing our services, such as website hosting, payment processing, and analytics.
  • To comply with legal obligations, such as to respond to lawful requests from government authorities.
  • With your consent or as otherwise permitted or required by law.
  • To refer you to another organisation, this would only happen with your explicit consent.
  • We may pass your information to other people and organisations that provide services on behalf Nourish. These providers are obliged to keep your details securely and use them only to carry out the service, this will only be done with your explicit consent.
  • We will disclose information to other partners where it is necessary, either to comply with a legal obligation, or where permitted under the UK General Data Protection Regulation/Data Protection Act 2018, e.g. where the disclosure is necessary for the purposes of the prevention and/or detection of crime. This includes any disclosure to statutory regulators such as the Office of the Scottish Information Commissioner; the Information Commissioner’s Office and the Scottish Public Services Ombudsman.

We may disclose information when necessary to prevent risk of harm to an individual.

Data Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have certain rights regarding your personal information, including the right to access, correct, or delete your information. If you would like to exercise any of these rights, please contact us via email:

Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting a new version on our website. We will notify you of any material changes to this Privacy Policy by posting a notice on our website or by other means.

Contact Us

If you have any questions or concerns about our Privacy Policy or our data practices, please contact us at If you have concerns about the use of your personal data, please contact us in the first instance.

If you remain dissatisfied with how we have handled your request, you may wish to contact the Information Commissioner’s Office to raise your concern or complaint.

ICO - How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website:

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Referral to Nourish Services

Referrals can be submitted by organisations or individuals seeking support
Nourish Support Centre
1C Barclay Court
Mitchelson Estate
Kirkcaldy, KY1 3WE
Charity Number: SC050063
Copyright (C) Nourish Support Centre 2023
Privacy Policy